The confirmed reservation is not intended to confer possession on the Guest or to create the relationship of landlord and tenant between The Apartments Owner/ Manager/ Agent and the Guest. The Guest will not be entitled to any form of tenancy. The Guest confirms that they will not be occupying the serviced apartment as their only or principal home All credit card payments / charges will incur a handling fee as detailed under "Payment & Cancellation". There are no handling fees for UK debit cards.
Cancellation Policy
All bookings are subject to the terms of the Cancellation Policy which can be viewed on each apartment page. These terms are applicable whether the booking is made by phone, email or booking form, and it is the customer's responsibility to familiarise him or herself with these terms before booking. In the event of a cancellation, the charge will be deducted from the card supplied or paid by bank transfer.
We will always try to keep charges to a mimimum but do reserve the right to charge in full in line with the Cancellation Policy.
Un-returned keys will be charged for at £300+VAT to cover the cost of replacing the locks to the apartment.
Lost or stolen keys will be charged at £30+VAT per key.
If the Guest loses or misplaces their keys during occupation and require assistance to gain entry, an additional charge of £100+VAT will be made to assist the guest in accessing their apartment.
Property Use & Conditions
The Guest is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the hire period. Except in the case of normal wear and tear the hirer will be responsible for making good any damage to the apartment or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the apartment or their guests.
Each apartment is quality checked to ensure that it is clean and ready for the new guest’s arrival, in case there is some damage or a missing item that the Guest would like to report upon their arrival they should contact the emergency contact number that will be provided to the Guest in the apartment.
Any substantial damage to the property, the building or their contents will be invoiced separately and must be paid by the Guest immediately.
The Guest agrees to pay for any losses, claims, damage or expenses incurred by the landlord and/ or agents and caused by actions of the Guest or their friends or anyone allowed into the property by either one.
Any minor damage to the property and its contents caused by the Guest, Additional Occupiers or Anyone in the property with the permission of either one will be charged against the credit card details provided.
We have the right to terminate a booking at any time on the grounds of abuse to staff or other guests, mistreatment of the apartment or criminal activity on the part of those occupying the apartment or their guests.
Smoking is not allowed in the Apartment or the communal parts of the Apartment Building. The Apartments Owner/ Manager/ Agent reserves the right to charge the Guest’s credit card to cover the costs of redecorating the property and replacing smoke stained fittings and fixtures, if there is evidence that there has been smoking in the property during the Guest’s stay.
Access to the Apartment is not exclusive to the Guest. Authorised staff from The Apartments Owner/ Manager/ Agent have the right of access to the Apartment at all reasonable times (and at all times in case of emergency without notice to the Guests).
Under no circumstances are pets of any sort permitted in the Apartment or the Apartment Building.
You are responsible for ensuring that the apartment is not occupied by more people than is stated on your Booking Confirmation email, which is set to the number of beds in the apartment. We reserve the right to refuse admittance to the apartment if we feel this condition is likely to be breached. In this case no paid funds will be returned. The apartment cannot be re-let/sublet to any other group/party without the written approval of The Apartments Owner/ Manager/ Agent.
The Apartments Owner/ Manager/ Agent do not accept liability or provide any insurance cover for the loss or damage caused to the Guest or their possessions. Valuables should not be left in the Apartment.
Our Policy
Should We Or The Managing Agents need to change the booking, alternative accommodation will be offered, or a full refund given.
We Or The Managing Agents cannot accept responsibility for loss of any luggage, valuables or for injury sustained during your stay, whether in an apartment provided or whilst you are out. Therefore we strongly recommend that full travel insurance is taken out. Our company endeavours to maintain the highest standards for their clients, but are unable to take responsibility for any inaccuracies in our literature, brochures or any information provided by third parties.
Any person booking on behalf of a guest shall be deemed as the principal party and agrees to be liable for any non-payment, loss or damage or breach of terms and conditions by the guest.
Force Majeure
We Or The Managing Agents shall not be liable to any person by reason of any delay or failure to perform any obligations under this contract if the delay or failure was due to any circumstances beyond We Or The Managing Agents' reasonable control.
Children Supervision
Children must not be left unattended in Acorn apartments. English Law states that parents may be prosecuted if they leave a child unsupervised in a manner likely to cause unnecessary suffering or injury to health. It also states that babies, toddlers and very young children should never be left alone.
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
Licence to use website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages or property details from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
(a) republish material from this website (including republication on another website);
(b) sell, rent or sub-license material from the website;
(c) show any material from the website in public;
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e) edit or otherwise modify any material on the website; or
(f) redistribute material from this website except for content specifically and expressly made available for redistribution.
Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.
Restricted access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.
We may disable your user ID and password in our sole discretion without notice or explanation.
Limited warranties
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. We are not liable for any loss or inconvenience the guest(s) may experience due to any inaccuracies in the information given on this site.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Limitations of liability
Nothing in these terms and conditions (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
Subject to this, our liability to you in relation to the use of our website or under or in connection with these terms and conditions, whether in contract, tort (including negligence) or otherwise, will be limited as follows:
(a) to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;
(b) we will not be liable for any consequential, indirect or special loss or damage;
(c) we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information; (d) we will not be liable for any loss or damage arising out of any event or events beyond our reasonable control;
(e) our maximum liability in relation to any event or series of related events will be limited
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions[, or arising out of any claim that you have breached any provision of these terms and conditions].
Breaches of these terms and conditions
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
Exclusion of third party rights
These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.
Entire agreement
These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Registrations and authorisations
We actively comply with the Data Protection Act 1998.
Our details
The full name of our company is Accommodation Unlimited.
We are registered in England & Wales under registration number 07248880.
Our registered address is 60 High Lane Central, West Hallam, Derbyshire DE7 6HU.
You can contact us by email: